Shipping Policy

Order Processing

Most Grasso Giocattoli products are custom-made, personalized, or manufactured to order.

Processing times vary depending on product type, customization requirements, order volume, material availability, and project complexity.

Estimated production times will be communicated when applicable. Production timelines are estimates only and are not guaranteed.

Orders will not enter production until all required information, artwork, approvals, and payment have been received.

Custom Orders

Custom and personalized orders often require additional design, setup, proofing, engineering, or manufacturing time.

Production timelines may be extended if:

Customer approvals are delayed
Artwork or specifications are incomplete
Design revisions are requested
Materials require special ordering
Large-volume orders are placed

Customers are encouraged to communicate any deadlines before placing an order. While we make every effort to accommodate requested timelines, delivery dates cannot be guaranteed.

Shipping Methods

Shipping methods and carriers are selected at the discretion of Grasso Giocattoli unless otherwise agreed upon.

Available shipping options and rates will be presented at checkout when applicable.

Shipping Timeframes

Once an order has shipped, delivery times are determined by the shipping carrier.

Estimated delivery dates provided by carriers are estimates only and are not guaranteed by Grasso Giocattoli.

We are not responsible for carrier delays caused by:

Weather events
Natural disasters
Labor disruptions
Carrier operational issues
High-volume shipping periods
Customs delays
Events outside our reasonable control

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information.

Orders shipped to an address provided by the customer will be considered successfully fulfilled once delivered according to carrier tracking information.

If an order is returned due to an incorrect address, additional shipping charges may apply before reshipment.

Lost, Stolen, or Misdelivered Packages

Once a package has been accepted and scanned by the shipping carrier, responsibility for delivery transfers to the carrier.

Grasso Giocattoli is not responsible for:

Lost packages
Stolen packages
Misdelivered packages
Delayed deliveries
Packages marked as delivered by the carrier

Customers are encouraged to contact the carrier directly regarding delivery-related issues.

While we may assist in filing carrier claims when possible, we cannot guarantee reimbursement or replacement for carrier-related issues.

Damaged Shipments

If a shipment arrives damaged, customers must notify Grasso Giocattoli within seven (7) days of delivery.

Please provide:

Photos of the damaged product
Photos of the packaging
Photos of the shipping label
A description of the damage

Failure to provide documentation may affect our ability to process a claim.

Local Pickup

Where offered, customers selecting local pickup will be contacted when their order is ready.

Customers are responsible for arranging pickup within a reasonable period after notification.

Risk of loss transfers to the customer upon pickup.

Refused Shipments

Orders refused by the customer after shipment may be subject to return shipping fees, handling fees, and forfeiture of any applicable deposits or customization charges.

Custom and personalized items remain subject to the Return & Refund Policy and are generally not eligible for refund.

International Orders

Customers are responsible for all customs duties, import taxes, fees, tariffs, and other charges imposed by their country or local jurisdiction.

Grasso Giocattoli has no control over these charges and cannot predict their amount.

Limitation of Liability

To the fullest extent permitted by law, Grasso Giocattoli's liability related to shipping issues shall be limited to the purchase price of the affected order.

Grasso Giocattoli shall not be liable for indirect, incidental, consequential, or special damages resulting from shipping delays, delivery failures, carrier errors, or circumstances beyond our control.